Our Privacy Policy

PILLAR PRIVACY AND DATA PROTECTION POLICY AND NOTICE

Pillar Technology FZCO (“Pillar”, “we”, “our” or the “Company”) respects the privacy of its clients, partners, employees, mobile application users, and website visitors, and is committed to protecting the personal information you may share with us (these and any others with respect to whom we collect personal data, shall collectively be referred to as “client” or “you” or “Data Subjects”).

Pillar provides a mobile app for organizations for internal communication and management (the “Services”).

As part of the Services, Pillar processes several sets of personal data, including of its clients and their workforce members, website visitors, employees, contractors, and vendors.

This policy and notice (the “Privacy Policy”) explains the types of information we collect from you, that we receive about you, or that you may provide in the course of your interest in our Services, business transactions, when you visit our website, and when you use our app. We are transparent about our practices regarding the information we collect, use, maintain, and process and describe our practices in this policy and notice. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purposes of the EU General Data Protection Regulation (the “GDPR”), UAE Personal Data Protection Law (the “PDPL”), and other applicable privacy laws, Pillar is a data controller in relation to the personal data of our clients and prospective clients, employees, and website visitors. However, we will usually be a data processor in relation to the personal data of app users provided to us by our clients or the app users.

1. WHICH INFORMATION MAY WE COLLECT?

Summary: we collect various categories of personal data in order to meet our contractual obligations, and also to meet various legitimate interests, such as fraud prevention and marketing. Some of the Data we collect may also be anonymized to be used for statistical and research purposes.

We collect data about you in connection with your transactions with us, in processing data for our clients, or when you give it to us through the Services. We also collect data about our employees, website visitors, and app users. One type of data collected is non-identifiable and anonymous information (“non-personal data”). We also collect several categories of personal data (“Personal Data”), as described below.

Personal Data which is being gathered consists of any details which are personally identifiable and which are provided consciously and voluntarily by you through your use of the Services, through your registration on our platforms, by email, or other ways in which you communicate and interact with us. Personal Data about you may also be provided by your employer. This generally includes your name (first and last), company, role, e-mail address, phone number, and other data provided or shared by you or on your behalf for providing our Services or support via email or other communications.

Additionally, we may obtain location data related to the geographic location of your laptop, mobile device, or other digital device on which the website is used.

You do not have any legal obligation to provide any information to Pillar, however, we require certain information in order to perform contracts, or to provide any Services. If you choose not to provide us with certain information, then we may not be able to provide you with some or all of the Services.

By contacting us or submitting requests for information or support via the website, email, etc., Pillar will collect details, including also your name, phone number, email, country, and other information provided by you. Pillar uses this information to offer Pillar’s Services and support.

2. HOW DO WE COLLECT PERSONAL DATA OF YOURS ON PILLAR SERVICES?

Summary: we collect Personal Data when you send it to us, or when a client or business partner sends it to us; we collect Personal Data through our website, mobile application, and Services, and through our interactions with you.

We collect Personal Data required to provide Services when you register interest, or when you provide us such information in meetings or conferences, by entering it manually or automatically, in the course of registering on the website, or when otherwise engaging with us. We also collect Personal Data when you call us for support, in which case we collect the information you provide us.

We also collect Personal Data through your use of our website. In other words, when you are using the website, we are aware of it and may gather, collect, and record the information relating to such usage, either independently or through the help of third-party services as detailed below. This includes technical information and behavioral information such as the user’s Internet protocol (IP) address used to connect your device to the Internet, your uniform resource locators (URL), operating system, type of browser, browser plug-in types and versions, screen resolution, time zone setting, the user’s ‘clickstream’ on the websites, the period of time the user visited the websites, methods used to browse away from a page, and any phone number used to call our clients’ service number. We likewise may place cookies and pixel tags on your browsing devices during your use of our website (see ‘Cookies’ section below).

3. WHAT ARE THE PURPOSES OF PERSONAL DATA WE COLLECT?

Summary: we process Personal Data to meet our obligations, protect our rights, and manage our business.

We will use Personal Data to provide and improve our Services to our Clients and others and meet our contractual, ethical, and legal obligations. We strive to ensure that all Personal Data that we process remains accurate, complete, and relevant for the stated purposes for which it was processed, including, for example:

Processing which is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract:

carrying out our obligations arising from any contracts entered into between you and Pillar and/or any contracts entered into between Pillar and our clients if you are an employee of our clients, and to provide you with the information, support, and services that you request from Pillar;
verifying and carrying out financial transactions in relation to payments you make in connection with the Services.

Processing which is necessary for the purposes of the legitimate interests pursued by Pillar or by a third party of providing an efficient and wide-ranging service to clients, where those interests are not overridden by your fundamental rights and interests:

notifying you about changes to our Services and/or to our fee structure;
contacting you to give you commercial and marketing information about events or promotions or additional services offered by Pillar which may be of interest to you, including in other locations;
soliciting feedback in connection with the Services;
tracking use of the website, app, and Services to enable us to optimize them.
anonymizing your Personal Data for statistical and research purposes;
for security purposes and to identify and authenticate your access to the login zone.

Processing which is necessary for compliance with a legal obligation to which Pillar is subject:

compliance and audit purposes, such as meeting our reporting obligations in our various jurisdictions, anti-money laundering, tax-related obligations, and for crime prevention and prosecution in so far as it relates to our staff, clients, service providers, facilities, etc;
if necessary, we will use Personal Data to enforce our terms, policies, and legal agreements, to comply with court orders and warrants and assist law enforcement agencies as required by law, to collect debts, to prevent fraud, infringements, identity thefts, and any other service misuse, and to take any action in any legal dispute and proceeding.

4. SHARING DATA WITH THIRD PARTIES

Summary: we share Personal Data with our service providers, partners, and group companies, and authorities where required.

We transfer your Personal Data to:

Members of our Group: This includes individual or corporate representatives of Pillar, and any members of our group, which means our affiliate companies – whether wholly or partially owned by Pillar, and co-owned companies.

Third Parties. We transfer Personal Data to third parties in a variety of circumstances. We endeavor to ensure that these third parties use your information only to the extent necessary to perform their functions, and to have a contract in place with them to govern their processing on our behalf. These third parties include business partners, suppliers, affiliates, agents, and/or sub-contractors for the performance of any contract we enter into with you. They assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, analyzing data, providing IT and other support services, or in other tasks, from time to time. These third parties may also include analytics and search engine providers that assist us in the improvement and optimization of our website and app, and our marketing.

We periodically add and remove third-party providers. At present services provided by third-party providers to whom we transfer Personal Data include also the following:

Website and app analytics;
Document management and sharing services;
Client ticketing and support;
On-site and cloud-based database services;
CRM software;
Data security, data backup, and data access control systems;
Our lawyers, accountants, and other standard business software and partners.

In addition, we will disclose your Personal Data to third parties if some or all of our companies or assets are acquired by a third party including by way of a merger, share acquisition, asset purchase, or any similar transaction, in which case Personal Data will be one of the transferred assets. Likewise, we transfer Personal Data to third parties if we are under a duty to disclose or share your Personal Data in order to comply with any legal or audit or compliance obligation, in the course of any legal or regulatory proceeding or investigation, or in order to enforce our terms and other agreements with you or with a third party; or to assert or protect the rights, property, or safety of Pillar, our employees, clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and the like.

We may share your information with the following third-party companies, whose services we use:

Service Providers:

AWS (Amazon Web Services) (cloud services)
Google Workspace
Microsoft Azure (cloud services)
Salesforce (CRM)
Zendesk (customer support)
HubSpot (CRM and marketing)

5. DATA SUBJECT RIGHTS

Summary: you have the right to access and control your Personal Data.

Subject to applicable law requirements, including the GDPR and the PDPL, as applicable to your jurisdiction, you may have the following rights:

Request access to your Personal Data.
Request the rectification of your Personal Data.
Request the erasure of your Personal Data.
Request the restriction of processing your Personal Data.
Object to the processing of your Personal Data.
Data portability.
Withdraw consent.

If you wish to exercise these rights, contact us using the details below. Please note these rights may not be absolute, and in some cases, we may be unable to comply with your request. If we cannot comply with your request, we will explain why.

6. RETENTION AND SECURITY

Summary: we retain and protect your data.

We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

We are concerned with protecting your privacy and data, and therefore we take reasonable measures to protect the information that we collect from unauthorized access, disclosure, alteration, or destruction. We restrict access to Personal Data to Pillar’s employees, contractors, and agents who need to know the data to operate, develop, or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. However, please be aware that no security measure is perfect or impenetrable.

7. CROSS-BORDER DATA TRANSFERS

Summary: we transfer data globally.

Our business involves processing and transferring Personal Data to countries outside your country of residence. We will ensure that such transfers are lawful, and that Personal Data is kept secure in accordance with the GDPR, PDPL, and other applicable privacy laws.

8. THIRD PARTY LINKS

Summary: we are not responsible for third-party practices.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates (including, but not limited to, websites on which the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies. We do not accept any responsibility or liability for these policies or for any Personal Data that may be collected through these websites or services. Please check these policies before you submit any Personal Data to these websites or use these services.

9. COOKIES

Summary: we use cookies to track usage of our website.

When you access or use our website, Pillar may use industry-wide technologies such as “cookies” (or similar technologies), which store certain information on your computer or device (“Local Storage”) and which will allow us to customize and enable a more convenient user experience. Most browsers will allow you to erase cookies from your device, block the acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, your online experience with the website may be limited.

10. CHANGES TO THIS POLICY

Summary: we will update this policy as needed.

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website or app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

11. CONTACTING US

Summary: you can contact us with questions or requests.

If you have any questions about this Privacy Policy, the practices of this site, your dealings with this site, or wish to exercise your rights, you can contact us at:

Data Protection Officer

Pillar Technology FZCO

Dubai Silicon Oasis, Dubai, UAE

Email: office@pillar-technology.com